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Payments Perspectives Blog

Breaking Good: Finding New Value in Loyalty Programs

Bob Grothe |

Can breakage in loyalty programs actually be a good thing? Breakage has its benefits, beyond just cost savings. Issuers should look at breakage as another tool in the design of their loyalty program and use it to drive desired results. As any financial institution executive team knows, the largest cost of operating a loyalty program
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The Fraud is Coming from Inside the Bank: The Need To Tackle Branch Security Lapses

Nitin Sumangali |

As part of the Road to Recovery series about the US consumers’ responses to the financial crisis, Global Insights published a paper last year that surveyed consumers and found 35 percent held multiple checking accounts. Of that group, 63 percent held these multiple accounts at different banks, and 40 percent said this decision was driven
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As We Were Saying: Omnishopper Rides Again—Or, Rather, Never Got off the Horse

Theodore Iacobuzio |

The big story in retailing this week of course is the decision at Amazon.com (subscription required) to open 300 to 400 real-world bookstores—not just a pilot location in Seattle—which on a unit basis would put them archrival’s Barnes & Noble’s league. We bring this up not to crow—well, not just to crow—at yet another vindication
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The Mariah Carey Algorithm Problem

Shubhra Srivastava |

Stale algorithms are dangerous. If you want proof, let’s revisit Christmas 2015. Let’s call it the Mariah Carey algorithm problem. It’s fixable. But think back to December, when Mariah’s “All I Want For Christmas” was completely inescapable. Released In 1994, it hit No. 11 on the Billboard charts for the weeks of Dec. 23, 2015
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Race to Your Door: The Power of Shipping Speed in eCommerce and Falling out of Love with Love

Nitin Sumangali |

When it comes to eCommerce, retailers are betting that consumers feel like Tom Petty—the waiting is the hardest part. A recent article in the Wall Street Journal (subscription required) details the efforts of some merchants and how they are trying to serve customers who have become used to the speed and convenience of Amazon Prime’s
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