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Payments Perspectives Blog

Inclusion Diary I: The “Five Star Slum” in the Heart of Mumbai

Alissa Saoutina |

I traveled to India to report on the culture and environment in which a fifth of the world’s population is concentrated in extreme  proximity. I wanted to understand what drives such  a complex and culturally diverse country as India. What I found was a mixture of individual survival instinct and strong community ties. The microcosms, where
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Digital Evolution Index Goes to South Africa

John Gaffney |

Of all the 50 countries measured in our September Digital Evolution Index, perhaps the most compelling are in Africa: Nigeria, Kenya, Egypt and South Africa. Global Insights editor Ted Iacobuzio presented the index to World Retail Congress Africa in Johannesburg this week and found that Africa has eCommerce and mobile potential that outpaces more developed
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Breaking Down Mobile Mania for Retail

John Gaffney |

Forget the fact that Alibaba took in $9 billion on a manufactured “Singles Day” holiday. The more stunning number is that 43 percent of it was purchased via mobile devices. That means that mobile commerce from one company beat the entire total of 2013’s U.S. Cyber Monday commerce. Performance like that gives credence to the
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Mobile Marketing Fits Omnichannel Model for Issuers

Margot Vaughan |

No financial service institution would be willing to risk 91 percent of its customers. According to a new study a poor mobile experience could be alienating customers at those extreme levels, pointing out the need to get mobile marketing right when it comes to card holder retention, upsell and messaging campaigns. The survey included 6,000
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The Role of Digital Readiness in Stemming the Ebola Plague

Ted Iacobuzio |

Our very own Digital Readiness Index is instanced in this piece at the Huffington Post on Nigeria’s success in stopping Ebola in its tracks.