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Payments Perspectives Blog

Consumers’ Concern about Physical AND Digital Security Anticipates the Fraudsters

Theodore Iacobuzio |

A recent story in the Wall Street Journal [subscription required] reported on a FICO study indicating that debit card compromises at US ATMs located on bank property jumped 174 percent from Jan. 1 to April 9, compared with the same period last year; which, while alarming, was nothing compared with the 317 percent spike in
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The Retailer Riddle – New Payment Acceptance Ain’t That Easy

Peter Reville |

New payments are coming! New payments are coming! In all the research I have done with merchants over the years, the one overarching mantra for them is “sell more stuff”. In order to do that, they need to attract and retain customers.  Therefore, the customer experience becomes paramount. Ultimately, these new ways to pay would
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The Safety and Security Infographics Series 1: How Consumers Really Feel About eCommerce

Nitin Sumangali |

The idea of the omnishopper—the consumer who creates his own digital/physical experience with the tools at hand shopping online and offline—is one that has begun to resonate globally. Improved technology and retailer and payment player response have made it easier to see the two activities as part of a continuum. The question of shoppers’ personal
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Das Bargeldsverbot, or, Ban Cash: A German Proposal

Nitin Sumangali |

While the term “cashless society” is bandied about globally with some freedom, European countries appear to be on the leading edge when it comes to inching this idea into reality. I’ve written about countries like Sweden reporting that their cash usage is dropping to about 10 to 15 percent of transactions. This weekend, the German
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The Stembergian Principal of eCommerce

John Gaffney |

When I first started covering eCommerce Ricky Martin was “Livin’ La Vida Loca.” “Isis” was an obscure Bob Dylan song. Google had distinguished itself only by being Yahoo’s search engine infrastructure. Back there in the last century I distinctly remember interviewing Staples co-founder Tom Stemberg on the occasion of his company launching an eCommerce site.
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