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Recent Blog Posts

Customers Are Still Banking on Branches Globally

Claudio Filocamo |

Last week an FDIC report made an analog observation in a digital world: brick-and-mortar bank branches (offices) are at the highest per capita level ever in the U.S. In detail, bank branch density per 10,000 people is the highest since it was measured in 1937. That’s not to say the total amount of bank branches
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What’s in Your Digi-Wallet? More Than a Couple of Cards

Alissa Saoutina |

To answer that question, CapitalOne has been focusing on all the benefits banking relationships bring to cardholders. Those benefits are what attracts consumers to the bank and influences their decision to open an account. However, the mark of a successful banking relationship is the cardholders’ continuous usage of the account and those very benefits. From
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HBR on DEI: Where Are the Next Billion Digital Citizens Coming From?

John Gaffney |

China. ISIS. Eurozone. The global economic issues that were supposed to be big issues in 2015 have certainly shown up as advertised. The Digital Evolution Index, created by The Fletcher School at Tufts University and MasterCard Global Insights, was designed to predict the speed at which the digital economy is moving (or not) in 50
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“The Consumer as Controller in Chief”: Catch up to Her

Theodore Iacobuzio |

Our friend Robin Lewis, of the Robin Report, an online newsletter concerned with all things retail, looked in a recent piece back at 2014 in hopes of seeing what 2015 might hold. The newsletter’s subject line caught my eye, a phrase he repeats in the body of the newsletter: “The Consumer Is Controller in Chief.”
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A Warmer, Friendlier Lender: Vouch vs. Payday Lending

Nitin Sumangali |

Borrowing money is like moving to a new apartment: it’s a pain and expensive, but it will cost you less if you get some help from your friends. That (clumsy) analogy is one of the ways I’ve tried to explain the premise behind the Bay Area startup Vouch since I learned about it a few
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Economic Inclusion: Identifying the Connectors

Theodore Iacobuzio |

At the recent Word Economic Forum (WEF) in Davos, Switzerland, MasterCard CEO Ajay Banga talked about the importance of connectors in advancing economic inclusion, a key theme of upcoming research from Global Insights. Stay tuned for more on that.