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Recent Blog Posts

Identity Theft: Serious Business for FSIs

Theodore Iacobuzio |

Very spooky: new research from our friends at Aite has some very dire news for financial services institutions. Consumers subject to identity theft will half the time move a demand deposit account, while 40 percent will move their entire relationship. Read the whole thing at Aite’s website today.

Capturing The Omnichannel Card Prospect

Margot Vaughan |

Email is a customer management tool. Messages can be tested and optimized. Customer status is automatically tracked by the sent, opened, clicked, and converted rules. Email is a customer lab and, as part of a card holder response and acquisition strategy, should be planned in sequences with varied frequency and messaging. It is also a
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Holiday 2014: Use Data To Outperform The Competition

Michael Minelli |

At this time of the year any retailer is looking for clues. Clues to overall sales success for the holiday season, clues about staffing, inventory, pricing. If you had to bring the information need down to its simplest form, retailers want clues on how to outperform the competition for the holiday sales season. Fortunately, retailers
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DEI Stands for Definitely Engaging Internationally as Well as Digital Evolution Index

Theodore Iacobuzio |

I’m counting 53 separate press clips concerning Insights’ and the Fletcher School’s recent collaboration, The Digital Evolution Index. Among the more interesting are the U.K.’s Retail Times, The Straits Times of Singapore [subscription required], and, for those of you outside Budapest  (we get traffic from all over) there’s this very good piece from Finextra, who
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Concordia Summit: Saving the World one Partnership at a Time

Alissa Saoutina |

At end of September I attended the Concordia Summit, which is very powerful in bringing world leaders together to discuss the merits of public-private partnerships (P3) and the state of the world. Today the world is as volatile as it has been for a decade, so the conversation turned to Ukraine, Snowden and the NSA,
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In Search of The Omnichannel Card Prospect

Margot Vaughan |

According to research from Mintel/Compremedia, almost 27 percent of all US consumers still receive at least one credit card offer per month via mail. The company’s research also shows that 43 percent of all customers (both acquisition and retention) receive an offer via digital communications, 25 percent by direct mail, 15 percent in-person and 17
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Hope Not Hype: The Real Promise of Apple Pay

Peter Reville |

I know I cautioned “don’t believe the hype” in earlier posts.  But maybe, just maybe, we can believe the hope. A recent article on eMarketer What Apple Pay Could Mean for Retailers forecasts mobile proximity payments users to be more than one-quarter of all smartphone users by 2018. If we believed the hype we would
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